Complaints Procedure

A clear route if something goes wrong — including data-protection concerns.

Last updated: 21 August 2026

How to complain

Email printomainia.co.uk with the subject line “Complaint”, or use the contact form stating that you wish to complain. Include your name, contact details, what happened, when, and what outcome you want.

Business: Printner Support Services · Registered in England & Wales. Full trading/registered address will be shown here once confirmed. · +442045914019

What happens next

  1. We acknowledge complaints within 5 working days where contact details are valid.
  2. We investigate fairly and may ask for clarifying information.
  3. We aim to provide a full response within 30 days. If we need longer, we’ll explain why and give an update.

Data-protection complaints

If your complaint relates to how we handle personal data, mark it clearly as a data-protection complaint. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint.

Service complaints

For support quality, billing clarity or visit issues, we review records and propose a fair remedy where appropriate. See also our Refund & Cancellation Policy.