Privacy Policy

We handle personal information lawfully, transparently and only as needed to provide support.

Last updated: 21 August 2026

This policy explains how Printner Support Services (“Printner”, “we”) processes personal data when you use this website or contact us.

Who we are

Controller: Printner Support Services. Contact: support@printomainia.co.uk · +442045914019. Address: Registered in England & Wales. Full trading/registered address will be shown here once confirmed..

Data we collect

  • Contact requests: name, email, phone (optional), town/city, printer model, message content, marketing preference.
  • Technical: basic server logs (IP address, browser user-agent, timestamp) for security and debugging.
  • Cookies: essential cookies for site operation; optional analytics only with consent (see Cookie Policy).

Why we process data (lawful bases)

  • Contract / steps prior to contract: responding to support requests you submit.
  • Legitimate interests: securing the site, improving content, defending legal claims — balanced against your rights.
  • Consent: optional marketing emails; non-essential cookies where PECR requires consent.
  • Legal obligation: where tax, accounting or regulatory rules require retention.

How long we keep data

Support emails and form logs are kept only as long as needed to resolve your request and for a reasonable follow-up period (typically up to 24 months), unless a longer period is required for disputes or law.

Sharing

We do not sell your data. We may use processors (e.g. email hosting) under contracts that protect UK data standards. If we use tools outside the UK, we ensure appropriate transfer safeguards.

Your rights

Under UK GDPR you may request access, rectification, erasure, restriction, objection, and data portability where applicable. You may withdraw consent at any time for marketing. Contact us to exercise rights. You can complain to the ICO. Our internal route is on the Complaints page.

Children

This site is aimed at adults seeking printer assistance. We do not knowingly collect children’s data.

Changes to this policy

We may update this Privacy Policy when our services, technology or legal requirements change.

The latest version will always be published on this website.