Technical support services from Printner are provided exclusively to businesses. We do not advertise or sell third-party consumer printer repair or consumer technical support.
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Fees before paid business assistance
We confirm the business service type, applicable fee(s) and cancellation terms before chargeable work begins.
Remote business assistance fee
Confirmed on business enquiry before paid work starts
Business remote session for agreed printer/IT scope, where remote help is suitable.
On-site business fee
Confirmed on business enquiry before paid work starts
Business on-site visit only where coverage and the agreed scope make a visit appropriate. Confirmed before booking.
Call-out fee (if applicable)
Explained before any business visit is booked
All prices in GBP. VAT status will be confirmed on your business quote.
Not included
Ink, toner, drums, spare parts, manufacturer warranty repairs and third-party software licences unless expressly agreed in writing.
Payment
Invoicing or card methods confirmed when your business books. Payment is requested only after you agree the scope and fee.
Cancellation & refunds
We are an independent service provider and are not affiliated with, authorised by, or endorsed by printer manufacturers (including HP, Canon, Brother, Epson, Lexmark, Xerox and Samsung) unless expressly stated in writing. We are not “official” manufacturer support.