Refund & Cancellation Policy

Last updated: 21 August 2026

This Refund & Cancellation Policy explains how cancellations and refunds are handled by Printner Support Services.

1. Your statutory rights

Nothing in this policy affects any rights you have under applicable UK consumer law.

Depending on the circumstances, consumers entering into a distance contract may have a statutory cancellation period.

2. Requesting cancellation

To request cancellation, contact us using:

• Email: support@printomainia.co.uk
• Telephone: +442045914019

Please provide your name, contact details and relevant order or service information.

3. Services starting during the cancellation period

If you ask us to begin providing a service before the statutory cancellation period expires, we may require your express request to begin the service early.

Where applicable, if you cancel after the service has started, you may be responsible for the proportion of the service already supplied, subject to your statutory rights.

4. Services completed in full

Where a service is fully performed during the cancellation period following the customer’s express request and required acknowledgement, the statutory right to cancel may no longer apply where permitted by law.

5. Refunds

Where a refund is legally due, we will process it within the applicable legal timeframe.

Refunds will normally be made using the original payment method unless another method is agreed or required.

6. Incorrect or duplicate payments

If you believe you have been charged incorrectly or more than once, please contact us as soon as possible with the relevant transaction details.

7. Complaints

If you are dissatisfied with our service, please contact us first so that we can investigate the matter.

Email: printomainia.co.uk

We will aim to resolve complaints fairly and promptly. See also our Complaints procedure.

8. Contact

Printner Support Services
Registered in England & Wales. Full trading/registered address will be shown here once confirmed.
support@printomainia.co.uk
+442045914019

This page is a general UK-facing template for website transparency. It is not bespoke legal advice. Align the wording with your actual service model and seek UK legal review where appropriate.